Privacy Policy
Cuatro Pilares Remodeling Effective Date: May 2026
Summary of Recent Updates
This policy has been updated to reflect our current practices, including the use of automated inbound voice agents, SMS messaging, our website, online forms, and booking tools. We have also clarified that we do not sell your personal information for marketing purposes and do not use it for advertising unless explicitly stated.
Information We Collect
When you contact us through our website, forms, phone, SMS, or booking tools, we may collect your name, phone number, email address, property address or project location, details about your remodeling project such as services needed, budget, and timeline, and any additional information you choose to share. We may also collect limited technical data — including IP address, browser type, and pages visited — to improve website performance.
Inbound Voice Agents
We use automated voice agent technology to receive and manage incoming calls. These systems may collect call data to route your inquiry, log service requests, and schedule follow-up. Calls may be recorded for quality assurance and training purposes. By calling us, you acknowledge that your call may be handled in part by an automated system and may be recorded.
SMS Communications
By providing your phone number and engaging with our services, you consent to receive text messages from Cuatro Pilares Remodeling. These may include appointment reminders and confirmations, estimate follow-ups, project status updates, and responses to your inquiries. Message and data rates may apply. You may opt out at any time by replying STOP to any message we send.
Website & Online Forms
Our website collects information through contact forms, booking widgets, and similar tools. Information submitted through these channels is used solely to respond to your inquiry, schedule services, and manage your project. We do not use form submissions to enroll you in third-party marketing lists.
Use of Property Information
To better understand project requirements, we may review publicly available information about your property, including images and location data from services such as Google Maps. This review is limited to publicly accessible information and is used solely for project evaluation. We do not access private or restricted data. When possible, we prefer to conduct in-person, on-site evaluations to ensure accuracy and provide the best recommendations.
How We Use Your Information
We use your information to respond to inquiries and provide estimates, communicate about your project, schedule consultations or services, improve our website and offerings, and follow up regarding requested services.
What We Do Not Do With Your Information
We do not sell or rent your personal information to third parties for marketing purposes. We do not use your information for advertising unless clearly and explicitly stated at the time of collection. Any such use will be disclosed transparently and will require your consent where required by applicable law.
Sharing of Information
We share your information only when necessary — to coordinate with subcontractors or service partners involved in your project, or to comply with legal obligations. All partners are expected to keep your information confidential and may not use it for any purpose outside of your project.
Cookies & Tracking
Our website may use cookies or tracking tools to understand how visitors use the site and improve performance. This may include tools from advertising platforms. You may adjust your browser settings to limit or block cookie use.
Data Security
We take reasonable administrative and technical steps to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us at any time to update or request deletion of your personal information, or to opt out of future email or SMS communications. To stop receiving text messages, reply STOP to any message from us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.
Contact Us
Cuatro Pilares Remodeling (512) 508-2055 4pilaresllc@gmail.com
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review it periodically.
